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Role Purpose: To support the effective use of ICT systems by providing efficient and effective first line support.

Contract: The contractual basis of this post is the current Surrey Pay scheme and any other regulations currently in force.

Job Family: Regulation & Technical Grade: 4

Responsible to: IT Manager

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Key deliverables include:

- Delivery of high-quality onsite and remote support on a range of technical issues and problems across the school

- Appropriate and effective responses to incidents, queries or complaints. This requires a hands on approach, taking ownership of assigned incidents and managing them through to resolution.

- Installation, maintenance, support and troubleshooting of a wide range of ICT network and infrastructure systems, hardware (including but not limited to servers & switches etc., desktops, laptops, chromebooks, and peripherals) and software.